Privacy Policy

Who We Are

This Privacy Notice (“Notice”) is issued by Douglas Laing & Co. Ltd (“the Company”, “we”, “us” or “our”), so references to those terms in this Notice mean Douglas Laing & Co. Ltd.

We own and operate www.douglaslaing.com.

We are committed to protecting your personal data; your privacy matters to us. This Notice explains how we collect, use, share and store your personal information when you use this website and how we look after that information. This includes information you provide when you visit our website, sign up to hear from us, enter a competition, buy a product from our online shop, apply for a job with us, or otherwise interact with us.

Please take time to read and familiarise yourself with this Notice, together with our Website Terms and Conditions and any other privacy or fair processing notices we may provide when collecting your personal data. If you do not agree with any term in this Notice, please do not use the website or submit any personal information to or through it.

Types of Personal Information We Collect

We may collect, use and store different types of personal information about you, which we have grouped together as follows:

Type of personal information Description

Identity: Your name and preferred salutation.

Contact: Your address, email address and telephone number.

Technical: Information collected when you visit our website, including IP address, browser type and version, time zone and location and the device you use to access the site.

Financial: Payment card or bank details where you make a purchase from our online shop.

Transaction: Details of orders, payments and products or services you have purchased from us.

Usage: Information about how you use our website, including pages visited and links followed.

Marketing and Communications: Your preferences in receiving marketing from us, your communication preferences and entries to any competitions or prize draws you take part in.

Recruitment: Your CV, application details and any other information you provide when applying for a role with us.

How We Use Your Personal Information

In general terms, we collect and use personal information to:

• fulfil orders placed through our online shop and process payments

• administer competitions and prize draws

• contact you by post, email or telephone

• understand your needs and preferences

• maintain our records

• send you information about our offers, promotions and newsletter, where you have agreed to receive this

• assess job applications submitted to us

• improve our products, services and website

The table below explains the reasons we rely on for these uses and the legitimate interests involved where applicable.

Direct Marketing

We will get your express opt-in consent before sending you marketing communications by email. If you wish to opt out at any time, use the unsubscribe link in our emails or contact us using the details below.

If You Choose Not to Give Your Personal Information

If you choose not to give us certain personal information, it may prevent us from being able to provide our services to you, for example fulfilling an order or processing a job application.

Where We Collect Your Personal Information From

• Data you give to us directly, such as when entering a competition, completing an order, signing up to our newsletter, applying for a job, or contacting us with an enquiry.

• Technical data collected automatically when you use our website, such as your IP address and browser type, including via cookies (see our Cookie Notice below).

• Data we collect when you make a purchase, such as payment and delivery information.

• Data from third parties we work with, such as our marketing agencies, payment processors and delivery partners.

Who We Share Your Information With

We may share your personal information with the following third parties, where necessary:

• Payment processors and providers, to fulfil orders made through our online shop.

• Delivery and logistics partners, to deliver products you have purchased.

• Agencies or other third parties we work with to deliver marketing, competitions or events.

• Professional advisers and regulators, where required by law.

International Data Transfers

We do not routinely transfer personal information outside the UK. Where we do need to transfer personal information internationally, for example where a service provider is based overseas, we will only do so where the destination country is recognised as providing an adequate level of protection, or where appropriate safeguards are in place to protect your information in line with UK data protection law.

Information Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered or disclosed without authorisation. We limit access to your personal information to those employees, agents, contractors and other third parties who have a genuine business need to know it and they will only process it on our instructions, subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.Z

How Long We Keep Your Personal Information

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting obligations. To decide how long to keep information, we consider its sensitivity, the purpose for which it was collected and whether we are legally required to retain it. Further detail is set out in our internal data retention schedule, available on request.

Your Rights

• Access - you can ask us for a copy of the personal information we hold about you.

• Correction - you can ask us to correct information that is inaccurate or incomplete.

• Deletion - you can ask us to delete your personal information in certain circumstances, for example where we no longer need it or you have withdrawn consent.

• Objection - you can object to our use of your personal information for direct marketing at any time, or where we rely on legitimate interests.

• Restriction - you can ask us to restrict how we use your personal information in certain circumstances.

• Portability - where we process your information based on consent or contract by automated means, you can ask for it to be provided to you in a machine-readable format.

• Withdrawing consent - where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

Changes to This Notice

We keep this Notice under regular review and will post any updates on this page. We recommend you check this page periodically to ensure you have read the most recent version.

This Privacy Notice was last updated on [date].

Contact Information and Further Advice

For any questions or concerns about this Notice or our data protection practices, please contact us at claire.bruce@douglaslaing.com

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time. We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

• Online: https://ico.org.uk/make-a-complaint/

• By phone: 0303 123 1113